[Company Name] aims to ensure customer satisfaction. If you are not satisfied with your purchase, you may be eligible for return or refund as described below.
Return Eligibility
Wrong item received
Damaged or defective product
Product materially different from description
Products must be unused, in original packaging (unless defective)
Non-Returnable Items
Items that are used, opened (where hygiene is a concern), personalized, or marked non-returnable cannot be returned.
Return Window
Return requests must be initiated within 7 days from delivery date.
Return Process
Contact our support team at [Email] or call [Phone] with order details and photos.
Upon approval, we will arrange pickup or provide return instructions.
Once received and inspected, we will process the refund or replacement.
Refunds
Refunds are issued to the original payment method. Processing time may take up to 5-10 business days after approval.
Exchanges
Exchanges are subject to availability. If the desired replacement is not available, a refund will be issued.
